Forum Discussion

Tom2001's avatar
Tom2001
Contributor
2 years ago
Solved

Refresh required after email deletion

With the new version of Cox webmail, when I delete an email or multiple emails and hit the trash icon the emails get hi-lighted but the inbox is not refreshed and the emails stay on the screen. I hav...
  • Tom2001's avatar
    Tom2001
    2 years ago

    Its not he message count on the folder, the deleted emails remain in the main body and are dimmed but not removed from the main body. Yes you can go back and forth between folders and the main Inbox will be refreshed.

    The last 2 days the problem has disappeared and the deleted emails are immediately removed from the main body.

    Thanks for your input on this and I hope to not revisit again, I appreciate your input on the forum.

purple2221's avatar
purple2221
New Contributor
2 years ago

Good Day to all,

My email has been a pain since the update a few months ago  .  It appears the same for others. 

Can not find a fix.  

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 years ago

    You joined the forums just to say you can't find a fix for an undefined problem?   If you're talking about the message count, it's a minor issue that actually does have a workaround. 

    • Tom2001's avatar
      Tom2001
      Contributor
      2 years ago

      A minor issue? Please read the full description (and I have submitted it to Cox as a bug and they know about it), it not about a simple number next to folder. Your workaround of manually going back and forth to reset stuff is a cop out for the developers. Have them fix properly. 

      BTW I have been active in the forums for years and have been a Webmail user for 20 plus years.....

      • CurtB's avatar
        CurtB
        Honored Contributor
        2 years ago

        I've read all posts in this discussion.  I've also said it should be fixed (last paragraph). Maybe you should re-read posts.  It's a minor, cosmetic issue.  Emails are deleted.  It's just the message count indicator that isn't updated.  There could be no message count indicator at all and email would function just the same.  

        Either you and I have different versions of Webmail (which is possible because I believe Cox has East and West regions) or we're doing something different in Webmail.