Forum Discussion

CuriousJ's avatar
CuriousJ
Contributor
3 years ago

Recover deleted trash on Webmail

This was asked & answered 7 years ago but I’m hoping something has changed. I need a bunch of deleted emails that went to now-emptied trash. I try to be good and keep my account under the size limit, but that caused me to empty the trash from 2021 and now I need some emails from that period! Any suggestions? Do Cox techs monitor these forums? TIA!

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @Jennifer Purdon

    Unfortunately, there is no way to recover specific messages on the Webmail if they are deleted from the Trash folder.



    Jonathan J
    Cox Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    Server admins can recover deleted email for users but probably don't want to.  However, there is a limitation based on their Retention Periods, which is probably 30 days.  2021?