Upstream packet loss and jitter
Hey Guys, Non-stop packetloss all day.
Cox is saying everything is okay, I have been graphing/monitoring the loss for months.
What resolutions do we have besides switching ISPs? Are there any ...
Forum Discussion
Cox Tech #1 - this is everything but the filter talk at the very end.
Cox Tech #2 - says the same thing, leak/noise on the line, he verified it was not coming from my unit or my two neighbors units. He confirmed 3 of the 5 carrier lines have leak/noise.
Two techs, same thing, how do we get COX to fix now?
This is the message I get from cox.com
"Increased internet traffic - During certain times of the day, increased network activity in your area may impact service performance. We know that’s frustrating. Rest assured, our engineers are working to fix this issue.
Estimated Time to Repair: 07/14/2021 12:17 AM"
I scheduled Centurylink to set up my internet for me on that day lol. Can't wait to get rid of this ***, I'm getting more than 50% packet loss, can't even browse web or watch youtube.
- Hi Shipracer, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. The Forum members cannot assist you with his issue.
Mike J.
Cox Support Forums Moderator. I have a 30-100 thread reply email to cox.help@cox.com. They are being as helpful as they can without being actual helpful if that makes sense.
Faking the funk.
Here is just so we can share and see how other users are being treated.
strangely enough, the users have helped me out here more then actual cox employees.
Appreciate all the non-cox automated replies here.
Anyone here have the phone number for COX Corporate escalations department?
