Upstream packet loss and jitter
Hey Guys, Non-stop packetloss all day.
Cox is saying everything is okay, I have been graphing/monitoring the loss for months.
What resolutions do we have besides switching ISPs? Are there any ...
Forum Discussion
You're not wrong. These moderators do seem a bit robotic. You have to remember though, Cox expanded a lot in the 90's and 00's inheriting systems that weren't great. They're in the middle of a math problem. Upgrades to the system/architecture ~ supported by the customer base. If they can't meet the standards of a perfect service they have to make it up with customer support to triage the problem. I've had a good experience with Cox and like the service they provide. You run into the occasional a*hole that slips through the hiring filters or a person having a bad day but for the most part the service protects the brand. Which they can leverage into loyalty. If you're having a problem and don't want to stick it out you might try a competitor or Starlink went wide and still might have a spot open in your area, but from my experience Cox values their customers and want to make things right.
Starlink is full for now in my area 🙂 but the tmobile 4G is working for now.
I've been an 8 year member of cox, when the service works great, but like now they are trying to pretend a problem doesn't exiss, deceptively passing costs on to the end user who is having users to buy a new modem, buy cox care, but be in the exact same boat during "their" troubleshooting.
I don't think they care at all from my experience and my neighbors. They just had her buy a new modem and the problem is there. It costs too much to care.
You have two customers (Im gathering more), two addresses, different devices and they are still punishing their customers instead of just looking into it it, they dont have to have an instant fix, just forward progress.
but its out of our hands. My second tech visit is saturday 10-12 after my neighbors 8-10 first tech visit.
Document, document, FCC&FTC complaints. I hope to help cox get a few hundred if not 1000 complaints before the end of the year. We can only help whats in our control.
Heres a few pictures inside the box left open by the last tech. If anything stands out in there.
Ive got the ring doorbell video of COX Tech #1 uploading.
Cox Tech #1 - this is everything but the filter talk at the very end.
Cox Tech #2 - says the same thing, leak/noise on the line, he verified it was not coming from my unit or my two neighbors units. He confirmed 3 of the 5 carrier lines have leak/noise.
Two techs, same thing, how do we get COX to fix now?
