Upstream packet loss and jitter
Hey Guys, Non-stop packetloss all day.
Cox is saying everything is okay, I have been graphing/monitoring the loss for months.
What resolutions do we have besides switching ISPs? Are there any ...
Forum Discussion
Only 1.5mbps ATT DSL ha (it might be better) but this 4G is rock solid. What are the chances they come out tomorrow, find and actually replace whatever is causing the issue? It sounds like to me this guy is coming out for 2 reasons.
1. To verify the packetloss (even though they have verified it already).
2. To try and charge the end user the $75 service fee and and other rewiring/fees they can.
They came out in 2019 (I doubt they have referenced anything from that date or request). They verified all my lines inside the building up to my modem were up to date and good. He stated the lines to the buildings box and the junction box it self were not.
I'm lucky to have 100mbps Centurylink in my area. I'm gonna go to cox store to cancel and return the modem next week.
Good luck with Cox though 🙂, I can't deal with their issues anymore.
- @ Breakingbad920
I regret that we are no longer able to satisfy your family's entertainment needs. Should your situation change, or if I can provide any assistance in the future, please don't hesitate to contact me at cox.help@cox.com.
Jonathan J
Cox Moderator Are these even real people? whats going on here?
Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 37 429.00 MHz 6.30 dBmV 40.95 dB 255818 444824 2 Locked 256QAM 1 783.00 MHz 8.00 dBmV 43.38 dB 132546 162150 3 Locked 256QAM 2 789.00 MHz 7.90 dBmV 40.95 dB 124944 100878 4 Locked 256QAM 3 795.00 MHz 7.80 dBmV 40.95 dB 115683 42457 5 Locked 256QAM 4 801.00 MHz 7.70 dBmV 40.95 dB 116270 44623 6 Locked 256QAM 5 807.00 MHz 7.80 dBmV 40.95 dB 121728 100861 7 Locked 256QAM 6 813.00 MHz 7.70 dBmV 43.38 dB 115021 75249 8 Locked 256QAM 7 819.00 MHz 7.50 dBmV 40.37 dB 115863 74150 9 Locked 256QAM 8 825.00 MHz 7.40 dBmV 40.95 dB 123777 115868 10 Locked 256QAM 9 831.00 MHz 7.20 dBmV 40.95 dB 122735 176783 11 Locked 256QAM 10 837.00 MHz 7.20 dBmV 40.95 dB 123967 192299 12 Locked 256QAM 11 843.00 MHz 7.10 dBmV 40.95 dB 113746 153983 13 Locked 256QAM 12 849.00 MHz 7.20 dBmV 40.37 dB 117407 184552 14 Locked 256QAM 13 855.00 MHz 7.20 dBmV 40.37 dB 113478 197149 15 Locked 256QAM 14 861.00 MHz 7.30 dBmV 40.95 dB 104797 107614 16 Locked 256QAM 15 867.00 MHz 7.40 dBmV 40.95 dB 99924 116023 17 Locked 256QAM 16 873.00 MHz 7.50 dBmV 40.95 dB 94393 98425 18 Locked 256QAM 33 405.00 MHz 6.40 dBmV 43.38 dB 368194 1543064 19 Locked 256QAM 34 411.00 MHz 6.50 dBmV 43.38 dB 361223 1614583 20 Locked 256QAM 35 417.00 MHz 6.50 dBmV 43.38 dB 299132 1002942 21 Locked 256QAM 36 423.00 MHz 6.40 dBmV 43.38 dB 257429 516883 22 Locked 256QAM 38 435.00 MHz 6.40 dBmV 40.37 dB 267202 613868 23 Locked 256QAM 39 441.00 MHz 6.50 dBmV 40.95 dB 305101 1058092 24 Locked 256QAM 40 447.00 MHz 6.60 dBmV 40.95 dB 359749 1628315 25 Locked 256QAM 41 453.00 MHz 6.50 dBmV 41.90 dB 6492 45009 26 Locked 256QAM 42 459.00 MHz 6.50 dBmV 41.90 dB 7676 43959 27 Locked 256QAM 43 465.00 MHz 6.30 dBmV 41.90 dB 8091 55460 28 Locked 256QAM 44 471.00 MHz 6.20 dBmV 41.90 dB 9566 52816 29 Locked 256QAM 45 477.00 MHz 6.20 dBmV 42.60 dB 9081 62927 30 Locked 256QAM 46 483.00 MHz 6.40 dBmV 42.60 dB 10721 58179 31 Locked 256QAM 47 489.00 MHz 6.40 dBmV 41.90 dB 9672 54125 32 Locked 256QAM 48 495.00 MHz 6.60 dBmV 41.90 dB 10313 56223
Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 kSym/s 30.40 MHz 42.50 dBmV 2 Locked ATDMA 4 5120 kSym/s 36.80 MHz 43.25 dBmV 3 Locked ATDMA 2 5120 kSym/s 24.00 MHz 42.25 dBmV 4 Locked ATDMA 1 5120 kSym/s 17.60 MHz 42.75 dBmV
Current System Time: Thu Jul 08 00:17:38 2021
- @shipracer
I apologize for any inconvenience this has caused. Currently, we have scheduled maintenance in the area until 6 am. During this time you may experience an intermittent or no signal. We are not able to perform any troubleshooting steps during this time.
Jonathan J
Cox Moderator lol
Looks like I might of got one of those magical reboots people talk about every now and then.
No packet loss for 1 whole hour.. thats a record. Lets see if Im speaking too early.
Would be funny they actually eventually fixed it behind the scenes but then still send the tech to try and charge the end user.
I smell fraud.
