Upload speed Issues
I've been having issues for a couple months with my upload speed dropping. I had a tech out today and he resolved an issue in the line and fixed the power levels on the modem, but the upload issue st...
Forum Discussion
@whosta
Are you hardwired directly to the modem, router, or VPN? If not hardwired directly to the modem please bypass, reset and check the logs.
Jonathan J
Cox Moderator
Are you hardwired directly to the modem, router, or VPN? If not hardwired directly to the modem please bypass, reset and check the logs.
Jonathan J
Cox Moderator
I have the same issue regardless of connection (hardwired, or router) and I do not have a VPN. I'm convinced the issue is on Cox's end. Something in the neighborhood needs to be replaced or updated, or somebody connecting to the same node is using up all the bandwidth. I don't want to go through the hassle of having a tech come out constantly to say everything is "running perfect" when it's clearly not and they are aware of it. I'm not a tech wizard, but I'm at least smart enough to know how to troubleshoot my own equipment to see if it's faulty.
- Hi whosta,
We’d like to get more information about the performance of your modem, please log in with your primary Cox User ID and run the Internet Tools Speed Test: http://bit.ly/2lxbIS9. Please run the test twice; once with your modem connected directly to your PC or laptop with all background software closed, and once with your modem connected to your router in their normal configuration. We can use this data to further investigate what is happening.
Maria
Cox Support Forum Moderator I’m also streaming from home and having the exact issue!!!
I have literally done everything on my end even replaced outdated equipment, and still can’t get a consistent upload speed!
- I took a look at your connection from this end and I'm seeing considerable packet loss to the modem and the receiver is also reporting errors. I'm thinking that having a technician come out and investigate is probably best. If you'd like assistance getting that setup email us at cox.help@cox.com and included your account info.
-Chris
