Poor service is an understatement
Hello all! I am noticing a trend here with any complaints or issues with Cox's service. As soon as something negative is posted comments are turned off? My service has been terrible and when I call t...
Forum Discussion
Our internet has been out for over 17 hours. I get no updates. I contacted live agent but they aren’t much help at all. You should contact the Louisiana Public Service Commissioner and ask them for more oversight on Cox Internet failures. They really helped me with an Entergy issue. More people should contact them. Just google Louisiana Public Service Commissioner. Cox needs to be exposed to them
Hello Rglancey,
I am truly sorry to hear that you have had internet issues over the past 17 hours and have not received any updates. Have you been told if there is an outage or not? Outages don't usually last for that long. We would be happy to take a look into what's going on with your service. When you have a chance, can you email my team at cox.help@cox.com with your name and address to allow us to investigate?
I just went through all that texting with a live agent.
Thanx…I Sent it
There is a confirmed outage. It started at 5:15 pm yesterday. Then cox would say it should be fixed 4 hours later. Then they would extend it another 4 hours and then another 4 hours. My Autistic son kept asking me as he stays on his computer most if the day. I feel really bad for him.
