Frequent Internet Dropping
For about 2 months now I have been having connection issues with our internet (wired connection and wi-fi), and in the last couple weeks it would just drop at least 3-5 days in a week, at least 1-2 t...
Forum Discussion
Did you actually speak with a verified Tier 2 tech on the phone and share what you see in both the modem status and error logs? In addition to the uncorrected codewords, do you see corresponding errors in the error logs when the connection goes down?
I didn't really get a chance to tell him about the logs because I was at work. I was just able to tell him the general issue and how long has been going on. I assumed that he was going to check all that you know, since they he is the expert. For the other question, If I can remember right, I cant access the modem web page when connection goes down. And when I reboot and reconnect to the internet I didn't see any entry in the log that could say when or how the internet went out. It just shows the time when I reboot the modem and when it reconnects to the internet.
If it goes down again, considering that I have replaced the modem and connected a new RJ45 then Im going to try to move my modem location and use a different ethernet cable. if this still doesn't work then I down know anymore. I wish we have other ISPs in my area but, Cox is the only one we got :(
OIC; in that case perhaps you could periodically check the error logs and do a screenshot. It's disappointing they didn't provide an option to write the logs to a server or at least write the logs to onboard non-volatile memory and just overwrite the oldest entry when the space fills up. Bean counters; but I digress. Sigh.
