Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
Do you remember if the previous modem not only had a coaxial cable connected to it but the modem also connected to a telephone wall jack?
How many pieces of Cox equipment did you have in your house? You would have needed one modem for Internet service and another for telephone service. However, Cox could install only one modem to act as both types of modems.
If you recall only one piece of equipment, the previous modem belonged to Cox. It was theirs but you would not have been paying a rental fee for it. It would have been a free loan. If you canceled service, you would have had to return it or Cox would charge you for it.
Yes, it had both coaxial cable and connected to a phone jack. We were told we couldn't get away from having a land line. We just never got an actual home phone to use, because we have cell phones.
When you say "how many pieces of equipment do you have in your house?" I do not know if you are referring Cox equipment or the the equipment that we own. So I will answer it in many ways as I can to be sure I cover all bases. We only have one piece of Cox equipment that was just installed they day before yesterday. We also have a Netgear router, now sitting in a cabinet.
We haven't been pay a rental fee?? That is good to know! Thank you, Bruce!
Cox's equipment is antiquated. Why haven't they updated to fiber optics? Is it because it will cost more money than it's worth? I guess if they did update, they would pass the cost to the customers by increasing the fees.
If the previous modem also connected to a telephone wall jack, the previous equipment belonged to Cox. So no crickets necessary.
The tech should have replaced their modem in your house with a similar unit; however...and Cox will do this...the tech replaced with a 3-in-1 device (Panoramic) to force a rental fee.
Why haven't they updated to fiber optics?
They have in some area like AZ. Upgrading to PON is very expensive for the ISP. Getting zoning rights to lay fiber in some areas is a nightmare.
I think the question is if you need a stand alone modem like the Arris SB8200 or a phone/internet modem(eMTA) like the TM3402. Do you want to have your phone as a back up to cell? Might as well if your going to be paying for it. Save you from buying a modem too.
BTW, Can you invite your son to these discussions? You don't need to be a customer to register. I think his technical expertise might be helpful in getting to the bottom of this. I am hoping he knows the exact model of modem you had taken.
Nice......So I just need to return the Panoramic and ask for what type of modem(?) or should I just go ahead buy my own?
Definitely return the Panoramic because you already have an operational router. If your router eventually breaks, you can replace it...not Cox.
I'm unsure why you can't cancel your telephone service. If you're locked into some type of bundled plan and cancel telephone service, your bill would increase due to your plan no longer being a "bundled savings" plan. However, your bill already shot up $25-50 so what difference would it make to just bust the bundle? It appears you are no longer saving any money.
If you want to keep landline service, the Cox Solution Store will replace your 3-in-1 device (Panoramic) with a freely loaned Internet & telephone modem (2-in-1 device).
If the Solution Store doesn't have a 2-in-1 device, the Solution Store will have to freely loan you the Panoramic because Cox cannot...by law...force you to rent equipment for telephone service. Congress busted up that racket back in the early 80s.
If you want to cancel telephone service, have your son pick an Internet modem from the link Mouth provided above.
