Forum Discussion

Dylanww's avatar
Dylanww
New Contributor II
2 years ago
Solved

$100 fee technician

Cox says (Cox is not responsible if connection is coming into your home.)  I have just started services and my wall coaxial connection/ outlet for the router needs to be activated.  This will cos...
  • CurtB's avatar
    CurtB
    2 years ago

    Dylanww   Contact Cox again.  Subscribe to Cox Complete Care and schedule a tech visit to fix/activate the outlet that doesn't work.  Ask to have the $100 professional installation fee waived.  Keep Cox Complete Care at least 90 days.  If you cancel before then, Cox will bill for the professional installation fee.  This will get your Internet working at the outlet of your choice and save you $70.  Plus, you'll have CCC for other issues in the first 90 days.  See this post

TiffanyR's avatar
TiffanyR
Former Moderator
2 years ago

Hello CurtB, 

I have done some research and there was a recent change. As of January 23, the Cox Complete Care will apply to Pro-Connect Conversations (Failed Self-Installation). Customers would need to maintain CC for at least 90 days for CCC to cover the charge. 

TiffanyR's avatar
TiffanyR
Former Moderator
2 years ago

Hello CurtB, 

I am sorry that you did not receive my last response. I have included it below. Please confirm if received. 

 

"I have done some research and there was a recent change. As of January 23, the Cox Complete Care will apply to Pro-Connect Conversations (Failed Self-Installation). Customers would need to maintain CC for at least 90 days for CCC to cover the charge."