Forum Discussion

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 months ago
Solved

Problems with forum sign in

Anyone else having intermittent problems with the forum's sign in process? Using Edge on a home-built Windows 11 desktop but have replicated the issue on different browsers and even before when I was...
  • CurtB's avatar
    CurtB
    2 months ago

    It could be related to not having a Cox account.  Cox changed the sign in process sometime in the last few months.  You can now access Cox websites with a single sign in.  If you're already signed into forums and access another Cox site, it will briefly display "We're signing you in..." (the first time), but it doesn't prompt to re-enter credentials.  (This is a reason not to allow Cox to reset your account password).  If you have any other browser tab open (not just Cox), you can close and re-open a Cox website without signing in again.   

CurtB's avatar
CurtB
Honored Contributor
2 months ago

It could be related to not having a Cox account.  Cox changed the sign in process sometime in the last few months.  You can now access Cox websites with a single sign in.  If you're already signed into forums and access another Cox site, it will briefly display "We're signing you in..." (the first time), but it doesn't prompt to re-enter credentials.  (This is a reason not to allow Cox to reset your account password).  If you have any other browser tab open (not just Cox), you can close and re-open a Cox website without signing in again.   

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    That might explain issue 4, but the other issues have been happening since the Khoros update. Also, they are intermittent, so if something was changed on their backend that effects non Cox accounts, wouldn't that be constant? Also, I forgot the work around for issue 2. I think you mentioned it before. Thanks for your input.

    • CurtB's avatar
      CurtB
      Honored Contributor
      2 months ago

      Yea, you'd expect websites to act the same way every time, but this is Cox.  So, who knows.   I haven't seen that particular error recently. 

      Closing all browser tabs should allow you to sign in to forums.

      I timed the forum time out when this version was first implemented, and it was 60 minutes then.  

      I've noticed some new posts don't get published.  They just disappear.  That's annoying.

      Posts drafted in Word now cause a forum error when they're posted.  It can be corrected by pasting the draft into a text document and copying that.  All formatting is lost, but at least it will post.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        2 months ago

        It happens only on my phone, where I don't keep extra tabs open, but I will double check next time it happens. Is it a forum problem or a browser/device problem? It's not a huge deal because I don't post much from my phone because I hate touch screens and speech to text is still messy. Sometimes it misspells Cox. 😅

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    I use my grandma's Cox.net email address to sign in, and I think that went inactive around the time of the Yahoo transition. She also recently left Cox after moving to a state that didn't have them. How does that effect things? Can you still use an email address to sign into Cox even if that email isn't active? Since all email is handled by Yahoo, I don't understand why it would matter to Cox if they were active or not. It's just a username at that point, right? Then again, I don't know if/what Cox may have done to my account to allow me to post that is causing problems now. 

    • CurtB's avatar
      CurtB
      Honored Contributor
      2 months ago

      Test 1: Forum timed out at 53 minutes   Test 2: 1 hour, 9 minutes    Not sure why it was different.  Last time out was when opening a different post.  Seems inconsistent but it has to be an event or timer.  

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        2 months ago

        Well I just had to sign in 46min ago to make my previous post helping the person with the scam popup and I had to sign in again to write this post, so that is less then you are staying logged in. Have you been able to find a cookie that matches the 1-hour expiration time? Also, shouldn't the cookie only expire after inactivity? Why is it expiring in the middle of typing something?

        I wonder if I can work around the issue with a plugin. Something like this. Just have to find something for a browser other than Chrome, since I am trying to de-google my life right now.

        ::edit:: The time stamp may make it look like it was closer to your time, but that is because it took me a while to type the post.