Forum Discussion

DLabit29's avatar
DLabit29
Contributor
5 years ago

pre-technician visit questions (knowledge needed)

My arrangement: Gigablast speeds 940/35 ARRIS SB8200  32×8 Brand new coax ran through home.  1 splitter tap, -16db to cable TV box and throughput to cable modem. All connections secured tig...
Dave9's avatar
Dave9
Contributor III
5 years ago

Why bump? What did the tech say?

  • DLabit29's avatar
    DLabit29
    Contributor
    5 years ago

    The tech wasn't aware of what t3 was. Said be will relay the message to the senior tech. But I never know what happens

    • Dave9's avatar
      Dave9
      Contributor III
      5 years ago

      The tech didn't know what a T3 timeout is? IMHO that tech is not qualified to work on a DOCSIS network. Wish I could offer something more useful than that.

    • stucker's avatar
      stucker
      New Contributor II
      5 years ago

      Check out:  https://arris.secure.force.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels.  If you have an Arris modem you should be able to see the results for each upstream and downstream channel. The tech should be able to tell you what they are also, and if they are too high or too low.  If they are right on the high or low specs then you could be having issues.  Also temperature can affect the overhad cable, so those values may change.

      • DLabit29's avatar
        DLabit29
        Contributor
        5 years ago

        Yea. They are all within range. Except that my upstream levels are around 40. Which as far as I've read, is really good