Forum Discussion

TheOnlyBentely's avatar
TheOnlyBentely
New Contributor
11 months ago

Possible Scam Text

I was just contacted by the following number

+1(888) 670-2491

They were asking me to give information to confirm an appointment I have for a technician. Is this a standard and normal process. Just want to confirm before messaging a random number. Thanks.

  • Hello there TheOnlyBentely, It is common to receive a pre-appointment call, I we can verify the information for your appointment with you. please feel free to Reach out to us anytime on by emailing us at cox.help@cox.com. Thank you

  • tranfam's avatar
    tranfam
    New Contributor

    Hi The OnlyBentely, did you end up talking to someone from Cox directly or from this number? I just received a text from this same number from a "Jenn" wanting me to verify some information but I haven't responded.  

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    Don't call that number because it's a scammer.  Call Cox to verify your appointment.