Forum Discussion

John2222's avatar
John2222
Contributor II
10 months ago

POP3 or IMAP for Yahoo email transition

What is the basis for the movement (transition) of emails from Cox to Yahoo?  All our current email accounts are POP3 and emails are stored in a .PST database. Will the Cox software just copy emails...
  • BrianM's avatar
    BrianM
    10 months ago

    Any/all emails stored on our server at the time of the transition will be automatically transferred over to Yahoo at that time. If you use POP3 and do not use the "leave a copy of messages on the server" setting on your mail client, then those emails would just be stored on the device that it was downloaded to originally.  Once the transition is completed to Yahoo you can update your POP3 settings listed here https://help.yahoo.com/kb/pop-access-settings-instructions-yahoo-mail-sln4724.html or if you use IMAP here https://help.yahoo.com/kb/devices-sln3697.html
     

    Do not make any server settings changes in your email program prior to the transition as it will not work with the yahoo settings until then. You will receive a final email to let you know that the transition has been completed and then you will just need to follow the instructions in the email to finish the Yahoo transition.

     

     

     

Rdrolet's avatar
Rdrolet
New Contributor III

Brian,

Thanks for the information. Just to be clear.

  1. Yes to pop3 on email client (MS outlook - PC windows); I do leave copy on server for a few days. I presume that is ok?
  2. I did look at link and I presume incoming mail server, smtp, port #, SSl and authentication will need to change. Correct?
  3. Timming is unclear. I presume I will receive Cox notice 4th about the change/move in a week or so. Due to my uncertainty I plan to wait 2-3 days after cox email #4 to let the dust settle. Thats said.
  4. I presume that during these 2-3 days (wait) I will be able to access cox email as usual via both cox webmail and outlook email client. No changes made.
  5. When the 3 days have passed, I will proceed to follow instructions to transition/activate to Yahoo web mail, first and ensure all is well. Keep it simple (KISS).
  6. Then my plan is to "change" my "existing" email client settings as discussed in 1 and 2 above. Correct?
  7. I am trying to verify that during this 2-3 days wait period I will be able to continue to have access via Cox Web mail and MS Outlook email client (with existing settings). Correct?
  8. The words "move" and "access" suggests (I hope not) that once we receive this Cox #4 notification (some morning) the former cox web mail access and our MS outlook email client access will be turned off. That's a concern. Please clarify?
  9. In related words; will both servers (pop cox and pop yahoo) (and related elements) be operational in parallel (real time) with new emails that are coming in all day long.
John2222's avatar
John2222
Contributor II
10 months ago

Thanks to Rdrolet for questions and BrianM for some clarifications.  I have a suggestion that I think will help Cox customers as well as Yahoo support:

  1. Create a document/website page with various possible scenarios that affect your customers.  Start with the simplest first.  That would be someone that uses Cox webmail exclusively to send and receive all emails.  That shouldn't require hardly any if at all changes.  But list preparation and steps suggested afterwards.
  2. Create another website page for Cox customer that has webmail access, but primarily uses their iPhone (or iPad) to send and receive all emails using the MAIL app.  Include specific steps and please include some screen clips to show changes needed.
  3. Create another website for Windows Outlook users that may also include an iPad mixed environment and server settings.

Please include or show link to specific Yahoo server settings to access emails, both IMAP and POP3.  Also input and output server configurations.

I think some detailed documents that leads the customer (us) through the appropriate steps will save time (and frustration) for all.

  • Rdrolet's avatar
    Rdrolet
    New Contributor III
    10 months ago

    Good idea John and Brian; we are making some progress detailing this best practices here. A document and screen shots would be very helpful. Visuals are very effective and can be developed with minimum effort.  

    I am trying to understand how we will access emails the day we receive this “we moved” Cox email (#4 I think). Will cox web mail and MS Outlook receive emails. 

    thanks again 

    • DustinP's avatar
      DustinP
      Moderator
      10 months ago

      Rdrolet,

       

      Cox wants this transition to be easy. To add more of what Brian shared, our website has a link for more about the cox.net email transitioning to Yahoo here: https://www.cox.com/emailmove. It is mentioned on that article that "After your email has transitioned you will not be able to send or receive email until you log into Yahoo Mail and accept the Terms of Service."

       

      • Rdrolet's avatar
        Rdrolet
        New Contributor III
        10 months ago

        DustinP

        Thanks for the clarification "after transitioning I will not be able to send or receive email".

        That is a very important fact (and I missed it). 

        That is a critical decision that Cox made as part of transition. This creates a drop dead event. In other words when the transition occurs, all inbound and outbound email stop. Will Cox provide some event time and date (ex. off hours; Sunday between 2 and 4 am) so we can be prepared to proceed with the Yahoo account setup and terms review.

        Most organizations, alert their staff or customers with specific time and dates when their systems are off line.

        Remember some of us (many) have multiple email addresses, multiple users (who depend on email for work etc. responsibilities, communications, our customers and work flow). And many of us use email on both platforms (web mail and MS Outlook client); we will need to implement two configuration changes for each account.

        What message will individuals sending email to us during this transition? (Ex. "cannot deliver message, recipient not available).

        And as I read more, once this transition begins; it appears we direct our help question to Yahoo?

        Last point, can we get a date and time for this event? Or is this a wait; and then one morning we receive this "we have moved" email; and now we realize that we have been off line some unknow amount of time and we need to hustle to get back on line.

        Richard

    • TechLisaLH's avatar
      TechLisaLH
      New Contributor
      9 months ago

      I was one of the first to have Cox email in San Diego. My first email was Home.com (which I loved!)

      I'll tell you that once your email is moved, it's moved. You can't use Outlook or webmail.cox.com after it's moved until you complete setup. You have to complete the steps at Yahoo! to continue viewing your mail. Yahoo! will receive the messages, so if you want to wait a few days, you can, but you will not see any new email until you complete the setup.

      I'm not a Cox employee, but I am an IT Support Manager for an MSP in San Diego, have been in IT for 28 years and I understand how email works, probably better than most Cox support. (Call-in support uses "Google search" or similar to find the answers to your questions; most have superficial knowledge at best. I called in, heard the keyboard clicking, and asked where she was searching and it was Googlè. They probably use AI now.

      I am troubled by the requirement from Yahoo to create an app password for Outlook. That means they don't support the latest authentication methods. I had a hard time finding where to create the app password, Hope this helps https://login.yahoo.com/myaccount/security/.

      You'll need an app password for any email client that uses modern authentication. So Outlook if it's the 365 version will need the app password. Outlook 2016 (or older) should not. Outlook 2019 or 2021 will probably need the app password, depending on the build you are using.