Poor Service, can't talk to a human
Internet went out right after a phone call ( I have internet and phone service). I reset the modem and the modem would not connect to internet. Even rebooted computer, knowing this wouldn't help as...
Forum Discussion
I did get things fixed by going to the Cox store, as I said it was obvious the modem. New modem worked fine for internet and once they provisioned it for phone (after several more calls) it worked fine for calls. Getting to CAG (customer advocate group) sounds like a good idea. But how do you get to them??? The auto attendant sends you to a computer that doesn't give you any options, it just says it will reset modem. Doesn't seem to be a way to get past auto attendant without hitting 0 many times and sometimes it just hangs up on you. Once I talked to someone who was very hard to understand and all they did is reset modem again and again. I asked to talk to supervisor and was refused to escalate issue.
I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
