WHat is the black/grey box with the yellow ethernet coming out of it? Is it some kind of fiber ONT? If so, you need the fiber version of the gateway or your own router. If you have coaxial, why isn't the coaxial cord hooked up to the gateway?
The image in the instructions showed it being inserted into the white box. Again, the coaxial cables cannot be extended any further as they anchored down within the wall. If the coaxial cord is supposed to be hooked into the grey gateway, then why isn’t that shown in the prompts? 🫤 I will try to see if I can direct it there somehow, maybe it will be the golden key to success… Thank you
Sorry, I thought the picture was done after you got the coaxial extension. Still curious what the black box with the yellow ethernet is. Doesn't look like the white nokia ONT that they usually give with service. Maybe a newer ONT for 2Gbps service? If it's a Cox ONT then you don't need coaxial going into the white box(gateway). If it's not, then unplug it from the gateway.
