Planned outage notification
Are residential customers notified of upcoming planned outages? I experienced a neat 24 hour outage yesterday (10/08/2023) in my area. Internet access is no longer a luxury rather in some instances...
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I did too. Don't know how long the outage was but it was lengthy. Just got home from work and it is out again.
My wifi, internet and hard wired phone have not worked since yesterday and I can not find a phone number to call a person. Oh the little chat robot does not reply either Does any have cotact number?
Hi, Cathynrob.
I'm sorry to hear you are having trouble with your service and were unable to reach support through chat. I know it can be frustrating when you can't get the help you need, so I'm glad you posted here. You can find your local number by signing in or selecting your area at https://www.cox.com/residential/contactus.html. Additionally, you can email us at cox.help@cox.com with your account info and a description of the trouble you're having.
