Forum Discussion

EfromAZ's avatar
EfromAZ
New Contributor II
11 months ago

Ping Spikes (Chandler, Arizona)

Hello, hoping someone could shed some light and possibly help me with something I've been dealing with lately.. I've been experiencing an issue that I can't seem to fix on my own so far. While playi...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    11 months ago

    Welcome to the forum. First, are you testing with a wired or wireless connection? Wired is better. Next, what are you pinging when you run that test? Try typing "tracert [IP or domain]" and show those results. Or if the spike is intermittent then download and use Pingplotter to run the trace. That is easier too because you can share(File> Share > Create share page) the data without having to take screenshots.

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
11 months ago

Welcome to the forum. First, are you testing with a wired or wireless connection? Wired is better. Next, what are you pinging when you run that test? Try typing "tracert [IP or domain]" and show those results. Or if the spike is intermittent then download and use Pingplotter to run the trace. That is easier too because you can share(File> Share > Create share page) the data without having to take screenshots.

  • EfromAZ's avatar
    EfromAZ
    New Contributor II
    11 months ago

    Thanks for the reply. Saw your comment earlier and I decided to test on my phone before taking the steps in your comment. I didn't get any delays on my phone. I also realized I wasn't getting the ping issues when I was not using my Bluetooth headset. I researched and found out that Bluetooth and Wi-Fi run on one of the same frequencies (2.4gHz for those who weren't aware), and that having Bluetooth in close proximity could cause interference. Seemed unlikely as the cause because I run Bluetooth and Wi-Fi on my phone all the time without issue, but at this point the issue had been going on for days and I was tired of it. I went into the Cox backend system and disabled the 2.4gHz band entirely, so my modem will only run 5gHz. Have not had a single issue since then, despite barely being able to make it 5 minutes without the issue coming up the past few days. Somehow, it seems as though this was the problem. Thanks for the help, wish I'd have known about this prior to asking but it never came up in any of the searches I did for solutions before today, so I apologize for the inconvenience but thanks again for the help.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      11 months ago

      Glad you solved the problem. When it comes to latency, wireless can cause all kinds of issues. Disabling 2.4Ghz is a good work around but I would think you would need it for the longer range it gives. If Cox had a way of changing the channel, I think that might help but I think they changed to a automatic channel selection system with the new(white) DOCSIS 3.1 Panoramic gateways. If you want full control of your wireless network, I suggest getting your own router. You can still use the gateway as a modem but putting it in bridge mode but I can provide more detail if your interested. If your happy with your solution though, great!