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Mark_Gonzales's avatar
Mark_Gonzales
New Contributor
2 months ago

PHX/Mesa - Constant Near Daily Outages

I have been tracking my internet service since 2020 which pings Google, Level 3, and Cloudflare.  If there is no response from all three for 20 seconds, it considers it a external outage (It also che...
outage
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 months ago

First, what model modem and router do you have? If a stand alone modem, post the signal levels from 192.168.100.1. Also look at the event logs around the time of the issues. Don't post the logs though unless you edit out the HFC MAC address.

As for the ping/latency data, try Pingplotter or winMTR to see where the latency issue is happening. With Pingplotter you can share the data by going to file > share > create sharing page.

  • Mark_Gonzales's avatar
    Mark_Gonzales
    New Contributor
    2 months ago

    Modem: Arris CM8200, Router: Netgear R4500 (Wifi 4, yeah its old)

    SNR on the modem is around 42db and Downstream Receive Levels are around 3.7-6.5 dBmV. Upstream Transmit is around 41 dBmV. 

    These were the two closest Error Logs when there was a 51 minute outage:

    CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=XX-XX-XX-XX-XX-XX;CMTS-MAC=XX-XX-XX-XX-XX-XX;CM-QOS=1.1;CM-VER=3.1;

    CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX-XX-XX-XX-XX-XX;CMTS-MAC=XX-XX-XX-XX-XX-XX;CM-QOS=1.1;CM-VER=3.1;