Phoenix Issues Ongoing

Question

Cox will not acknowledge an issue. Had a tech onsite yesterday, new modem and new router, still dropping connections, and slow speeds. Cant even access the Cox app without turning off wifi. The online chat just tells me it all looks good from their end and they can send a tech back in a few days.&nbsp;They should at least acknowledge the issue. Paying for gig speed and getting 100Mb when it does work. Then drops connection over and over.&nbsp;Panoramic app cant even run a speed test due to dropped connections.&nbsp;But the network is fine LOL

gregp1 · Answer

Hi Brhudd,&nbsp;
I apologize you are having trouble with our service and for the experience you had in getting help with this. Please contact us privately so we can locate your account and start to investigate. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post.
Greg

brhudd · Answer

I have contacted you, all your team does is tell me to restart everything and they can send a tech. I am out of town the next two days and you cant have someone here today. They came yesterday and did not confirm the issue was solved.&nbsp;

melisa_rothas · Answer

Same here. Talked to CHAT for over 2 hours trying to get help. They finally offered to upgrade with the false impression that would fix the problem. Never claimed it would but they imply, there way of scamming the customer. Even after I declined they still created a work order and tried to bill me. Had to call and get it reversed.

brhudd · Answer

the last two nights they have text noting an outage, and then re-text confirming resolved, but nothing has been resolved.&nbsp;