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barrettd's avatar
barrettd
New Contributor II
9 years ago
Solved

Antennas unavailable May 7?

Last week, I spoke to a representative about changing my Cox services. When I asked about cancelling my cable TV, she informed me as of May 7, the signal from my local networks would no longer be ...
CoxDoesntCare
COXFail
Coxripsyouoff
disappointed
  • ColleenD's avatar
    ColleenD
    9 years ago
    barrettd, 

    I see you completed a survey and explained what happened during this interaction and you've spoken to a Resolution Specialist regarding your response. Feedback has already been submitted to the agent's supervisor for review and coaching. Rest assured this is being addressed and we will make sure it doesn't happen again.


barrettd's avatar
barrettd
New Contributor II
9 years ago

I tried several times to straighten them out. They assured me I would receive zero channels of any kind without a cable television subscription and box. I do understand the need for a box going forward because of the change to the Cox signal. I gave the benefit of the doubt until I confirmed they had no idea what they were talking about. They said the FCC mandated the use of cable to receive local channels and compared it to the FCC mandate of going digital.

I happen to have an OTA antenna and Cox, only because I got a good deal on basic cable stations. I'm taking my box back, though, to save $8.50/month. I can do without cable TV.