Forum Discussion

jamba72's avatar
jamba72
New Contributor II
8 months ago

Paying for 2 gig and getting 136mb-158mb download speeds

Im new to cox and I'm paying for 2 gig fiber service and getting 136mb to 158mb download speeds over wifi 40ft from the router.  Is this normal for cox?
  • CurtB's avatar
    CurtB
    8 months ago

    A 2.5 or 10 Gbps NIC is needed for more than 1 Gbps speed.  If OP is paying for a 2 Gbps plan and has a 1 Gbps NIC, he's paying extra for speeds that can't possibly be obtained.  But, with 158 Mbps current download, it's unlikely a faster NIC could get anywhere near 2 Gbps anyway.

  • jamba72's avatar
    jamba72
    8 months ago

    Made a cat6 cable and tested the connection Wired. Getting 900.39/947.77 so wired is definitely the way I'm going to set this up. Just a lot more work and some attic time😓

danafletcher's avatar
danafletcher
New Contributor

I'm paying for 500Mbps and I get less than 100Mbps. I have reached out to customer support so many times it's unbelievable. All they will do is tell you to pay for a new cox router (even if the one they gave you supports gigabit) or tell you to pay for a faster service, as if the one you already have sucks enough.

CurtB's avatar
CurtB
Honored Contributor
8 months ago

If you've never obtained more than 100 Mbps download, you may have a 100 Mbps NIC.  If you do (conditional), you can't possibly get more than around 96 Mbps download.  You need a 1 Gbps NIC for download speeds greater than 100 Mbps.

  • danafletcher's avatar
    danafletcher
    New Contributor
    8 months ago

    I have an intel 1211 gigabit nic, and I’ve gotten up to 750 with other providers. It’s only with cox that i have problems. 

    • CurtB's avatar
      CurtB
      Honored Contributor
      8 months ago

      I didn't really expect that to be your issue.  It's probably been a while since PCs had a 100 Mbps NIC, but you never know.  Try contacting cox.help@cox.com   and provide your full name, service address and a link to this discussion.

    • LatitiaS's avatar
      LatitiaS
      Moderator
      8 months ago

      Hi danafletcher,

       

      Hi there, we surely want you to get the speeds you pay for.  As CurtB mentioned, please reach out to us via email at cox.help@cox.com so we can investigate.  

      We look forward to working with you.

       

      Cox Support Forums Moderator

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      8 months ago

      It can happen, but - - - swap out your ethernet cord. Sometimes if there is internal interference or crosstalk, it will drop the speed down to 100 mbps. Try a CAT 5E, instead of CAT 6. For some reason they tend to have less crosstalk. 

      Also, open up your ethernet settings, and see what speed it says it's communicating.