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 Hi, there. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We look forward to receiving your email so that we may assist you.