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LonJudd's avatar
LonJudd
New Contributor II
2 months ago

Part time service, full time price.

I've had repeated outages the last 3 weeks - at least 7 from the notifications - including going on 3 hours tonight. And when you talk to customer service you get NS about them doing "upgrades" and they'll escalate it to get it back up. Was promised a credit for not being able to use the useless Internet and that never happened. They'll say anything to get you off the line and do nothing to provide any kind of service.

2 Replies

  • Hello, I am terribly sorry to hear about your experience and service interruptions. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com

    • LonJudd's avatar
      LonJudd
      New Contributor II

      So I can waste more of my time getting promises no one's going to keep?