Panoramic wifi AP isolation
I want to connect a Google Home to my internet, but it says I need to disable AP isolation - please help. I have a Panoramic Gateway.
Forum Discussion
Basically this error indicates that the Google Home cannot communicate with the device being used to set it up. If you're using a cell phone to setup the Google Home it will need to be connected to the same network you are setting up the Google Home on in order for them to communicate. AP isolation is unfortunately not a feature of our device so there isn't anything to disable, I suspect this is just a generic error thrown when the devices cannot see each other. I'm not aware of any other customers reporting an issue similar to this so I'm thinking this may be a one off situation of some kind. -Chris
Then what is the prefer private connection checkbox for under
Gateway > Connected Devices > Devices?
Isn't that related to AP isolation?
- Hello, the information you have provided is not related to AP Isolation but shows the devices that are connected to your in-home network. Is the Panoramic WiFi modem recognizing the Google Home device at all? Have you tried editing the WiFi settings? If you currently have one username and password, I would suggest splitting the two networks, so that there is a 2.4 GHz and 5 GHz connection. You may have to contact Google directly for further troubleshooting, http://bit.ly/2NskEZV. -Kevin M. Cox Support Forum Moderator
