Panoramic wifi AP isolation
I want to connect a Google Home to my internet, but it says I need to disable AP isolation - please help. I have a Panoramic Gateway.
Forum Discussion
I have factory reset it, which didn't help. I also have separate 2.4 and 5GHz networks, but checked to make sure my Google Home was on the correct one. Any more help would be appreciated
Basically this error indicates that the Google Home cannot communicate with the device being used to set it up. If you're using a cell phone to setup the Google Home it will need to be connected to the same network you are setting up the Google Home on in order for them to communicate. AP isolation is unfortunately not a feature of our device so there isn't anything to disable, I suspect this is just a generic error thrown when the devices cannot see each other. I'm not aware of any other customers reporting an issue similar to this so I'm thinking this may be a one off situation of some kind. -Chris
Then what is the prefer private connection checkbox for under
Gateway > Connected Devices > Devices?
Isn't that related to AP isolation?
- Hello, the information you have provided is not related to AP Isolation but shows the devices that are connected to your in-home network. Is the Panoramic WiFi modem recognizing the Google Home device at all? Have you tried editing the WiFi settings? If you currently have one username and password, I would suggest splitting the two networks, so that there is a 2.4 GHz and 5 GHz connection. You may have to contact Google directly for further troubleshooting, http://bit.ly/2NskEZV. -Kevin M. Cox Support Forum Moderator
I’m having the same issue and have tried the same troubleshooting. Both my google home and the phone I am setting it up with are on the 5GHz network and they are still unable to communicate.
Edit: Update: According to Google’s help page, the Google Home does not work on a WPA-2 network, which is what a secured Panoramic Gateway is. Tho only other option is unsecured. I tried setting up the network as unsecured but it still did not work.
I am having this same issue. I want to connect my google home and it says I need to disable AP Isolation also known as Client Isolation or guest mode. I have the Panoramic Wifi router. Been trying to call cox and resolve this all week.
- Hi Kimber B, if the troubleshooting steps provided do not resolve the issue, we recommend reaching out to Google for additional assistance. -Kevin M. Cox Support Forum Moderator
