Forum Discussion

snoopy9498's avatar
snoopy9498
New Contributor
3 years ago

Panoramic app blocking devices that do not have a downtime schedule

I have removed downtime settings on the Panoramic app.  However, the devices are still shutting down at 11pm according to the old settings.  I have deleted the profile, and recreated a new one, but t...
snoopy9498's avatar
snoopy9498
New Contributor

Yes - the disconnections are still happening.  Which basically shuts down the internet and ability to use most of the ipad and/or laptop.  Sorry bad choice of words.

Bruce's avatar
Bruce
Honored Contributor III
3 years ago

Try administering the Panoramic without the app.  Enter 192.168.0.1 in a browser.

Start on Step-3:

www.cox.com/.../setting-up-wifi-with-the-panoramic-wifi-gateway.html

I think most would be curious if...after removing the Downtime settings via the app...the Downtime settings still exist in Panoramic after logging in via a browser (192.168.0.1).

  • snoopy9498's avatar
    snoopy9498
    New Contributor
    3 years ago

    Super delayed response as I'm just getting to this, but it does not show the downtime settings like the app, but she still loses her connection.  This is a pain - 

    • Allan's avatar
      Allan
      Moderator
      3 years ago
      @Snoopy9498, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
    • Darkatt's avatar
      Darkatt
      Honored Contributor
      3 years ago

      Try adding the device, and then verifying there is no downtime scheduled, then remove the device?