Forum Discussion

snoopy9498's avatar
snoopy9498
New Contributor
2 years ago

Panoramic app blocking devices that do not have a downtime schedule

I have removed downtime settings on the Panoramic app.  However, the devices are still shutting down at 11pm according to the old settings.  I have deleted the profile, and recreated a new one, but t...
Bruce's avatar
Bruce
Honored Contributor III

The device are shutting down?  I assume Panoramic would only disconnect devices from the network during Downtime...not shut down devices.  Did you mean disconnections are still happening?

snoopy9498's avatar
snoopy9498
New Contributor
2 years ago

Yes - the disconnections are still happening.  Which basically shuts down the internet and ability to use most of the ipad and/or laptop.  Sorry bad choice of words.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    Try administering the Panoramic without the app.  Enter 192.168.0.1 in a browser.

    Start on Step-3:

    www.cox.com/.../setting-up-wifi-with-the-panoramic-wifi-gateway.html

    I think most would be curious if...after removing the Downtime settings via the app...the Downtime settings still exist in Panoramic after logging in via a browser (192.168.0.1).

    • snoopy9498's avatar
      snoopy9498
      New Contributor
      2 years ago

      Super delayed response as I'm just getting to this, but it does not show the downtime settings like the app, but she still loses her connection.  This is a pain - 

      • Allan's avatar
        Allan
        Moderator
        2 years ago
        @Snoopy9498, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.