Forum Discussion

Kitkat362's avatar
Kitkat362
New Contributor
7 years ago

Packet loss in the cox network. Problems with streaming/uploading

https://imgur.com/a/tq7LcT9 I seem to be having an issue with packetloss in the cox network.  I have a netgear C6300BD Issues started yesterday around 6pm CST  I'm in the Pensacola ...
Kitkat362's avatar
Kitkat362
New Contributor
7 years ago

Also I am directly connected to the modem with an Ethernet cable 

  • CarolLM's avatar
    CarolLM
    Former Moderator
    7 years ago
    Hi, if you're experiencing packet loss we'll need to take a look at the modem on your account. Before doing that you'll want to check your cable connections on the back of the modem and at the wall to ensure they're finger tight. Once that's done if you're still experiencing the same thing send us your complete address, account name and a link to this conversation via a Facebook private message, Twitter DM or an email to cox.help@cox.com. -Thanks, Carol