Outlook
The cox email server, randomly, but once every 15-20 min, will require Outlook (two different versions) to pop-up a window that asks to "Enter your user name and password for the following server."
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Forum Discussion
Hi Dejavu, we're sorry that you're experiencing issues with the server, and we'd like to assist you in any way we can. For one of the email addresses that are affected, are you able to send and receive emails on the Cox website (Host server), http://bit.ly/2KzBEOc?
If so, we would recommend changing the password on the website. Here are the instructions for changing the password, http://bit.ly/2KOrZnd. Please make sure the password from the Cox website matches the password in the Outlook email server. If the passwords do not match, this can also be the reason for the "username and password" pop-up box. In regards to the server port settings, here is an article providing a step-by-step process on ensuring the server settings are correct, http://bit.ly/2KzRtEo.
If you are unable to send and receive emails on the Cox Host server (webmail), please send us an email at cox.help@cox.com and include a link to this forum thread, so we can take a look at your email profile in greater detail. -Kevin M. Cox Support Forum Moderator
If so, we would recommend changing the password on the website. Here are the instructions for changing the password, http://bit.ly/2KOrZnd. Please make sure the password from the Cox website matches the password in the Outlook email server. If the passwords do not match, this can also be the reason for the "username and password" pop-up box. In regards to the server port settings, here is an article providing a step-by-step process on ensuring the server settings are correct, http://bit.ly/2KzRtEo.
If you are unable to send and receive emails on the Cox Host server (webmail), please send us an email at cox.help@cox.com and include a link to this forum thread, so we can take a look at your email profile in greater detail. -Kevin M. Cox Support Forum Moderator
I am able to send and receive email with both the Outlook Client and the web client.
The links that I provided indicate that the solution you suggest, changing the password, did not work back then and does not work now. [As I stated in my original post] I have changed my password via the web client numerous times without any change in the behavior of the system.
Today was especially bad and I had to turn of my automatic query and rely only on manual send and receive (which also indicates that the password works). Manual send and receive almost always works, but not always. Occasionally I will receive the same pop-up window that I receive when I have automated queries turned on.
I normally have my automatic query set to 5 minutes for a subset of Cox emails and 7 minutes for the rest. I did that so that I wouldn't burden the Cox email server too much, but I don't think it made any difference.
Today, when I checked the Outlook error messages (through the Outlook Send/Receive Progress window), I saw that the error message states that "The server responded: -ERR Account is temporarily unavailable." So, I'm very confident that the problem is not with the Outlook client as it has no problems whatsoever with other email servers and it works with the Cox server most all of the time, except for the random pop-ups for no real reason based on the Cox server response to a specific query.
Also, please note that the web client does not like Chrome or Firefox when I attempt to change the password. I can only change my password using Explorer (I haven't tried Edge). When I use Chrome or Firefox, I receive the following message after I click on Change Password in settings: "We're sorry, an unexpected error has occurred. Please try again. If you need help, contact Customer Support or Live Chat for assistance." This has been going on for quite some time.
-DV
P.S. Looking at the forums regarding the Chrome and Firefox issue, it appears that Third Party Cookies have to be enabled. So.. please don't fixate on that problem. The popup that requires my password entered every 15-20 minutes is the problem that I need fixed.
- Hi DejaVuAllOverAgain. We have identified this is an issue and are working to correct this issue as quickly as possible. I apologize for any inconvenience that this causes. Thanks, Lisa - Cox Support Forums Moderator.
