Forum Discussion
Penguin_Phil
6 years agoNew Contributor
I have been having this same problem since Saturday August 17, 2019 only. I live in U. S. but have been visiting Montreal, Canada on vacation since then,. I receive but cannot send them through Outlook. Error code includes the work "cloudmark" so perhaps this is my problem too. Horrible situation for me now.
KevinM2
6 years agoFormer Moderator
Hi Penguin Phil, does this issue only occur when you are outside of the Country? Some customers may be unable to sign in to Cox.com or use Cox Email via an email client due to a layer of security that provides real-time protection against identity theft, data breaches, and fraud. If this is occurring all of the time, are you able to successfully send and receive emails on myemail.cox.net (our Host server)? If the issues persist, please send us an email at cox.help@cox.com, so we can place a request to have the block lifted (if there indeed is a block). -Kevin M. Cox Support Forum Moderator
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