Forum Discussion
JTA
6 years agoNew Contributor
I can't believe that the only solution to not receiving emails is to upgrade my outlook. Cox has done something to make our outlook unable to receive emails. You'd think that the techs would know what that was and fix it. Please cox, fix the issue or let us know what to do. Everybody with Outlook 2011 that's having issues is because something on Cox's end has changed. Thank you for your help.
- KevinM26 years agoFormer ModeratorJTA, on myemail.cox.net, are you able to send and receive emails? Using one email address, can you please send yourself a test email on myemail.cox.net, to see if you can send and receive emails? If you are able to send and receive emails on myemail.cox.net without any issues, please change your password on the Cox website, http://bit.ly/2KOrZnd. Once the password is changed, please ensure the password matches both the incoming and outgoing settings.
Cox made changes to our email server back in April, to ensure the safety and security of customer privacy information. Cox no longer supports sending email through email clients using SSL security encryption version 3.0 or older. SSL / TLS encrypts information from potential thieves as it is sent from one location to another, such as when sending email messages. Choosing to encrypt with SSL / TLS provides added security to email. -Kevin M. Cox Support Forum Moderator
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