Forum Discussion

Reinhard's avatar
Reinhard
New Contributor II
6 years ago

Outlook for Mac Email problem after Cox maintenance

I have Outlook for Mac2011 on a MacBook Pro.  This morning my Outlook stopped working. When I went into the Cox website they said they were doing maintenance.  Since then, my Outlook won't work altho...
JTA's avatar
JTA
New Contributor
6 years ago

I'm also having issues with receiving emails on my Mac.  This must be something Cox is doing because others are having a problem too.  I can send, but can not receive.  This also just happened.

  • Reinhard's avatar
    Reinhard
    New Contributor II
    6 years ago

    Very interesting.  Based on your post,  I discovered I can send email as well.  That tells me it is a POP connection issue.

    • KC5's avatar
      KC5
      New Contributor III
      6 years ago

      I just tested mine too - I can SEND email as well.

    • LPalmer's avatar
      LPalmer
      New Contributor
      6 years ago

      Also just tested and can now send. Still no receiving.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        Hi LPalmer, are you still experiencing issues with our email server? If you are able to send and receive emails on myemail.cox.net without any issues, can you please change your password on the cox website, http://bit.ly/2KOrZnd, and ensure the password matches both the incoming and outgoing settings? Please also ensure the server settings are correct, http://bit.ly/2KGsVKh, and that you are using TLS, if available. -Kevin M. Cox Support Forum Moderator
    • lobu's avatar
      lobu
      New Contributor
      6 years ago

      I agree-it's a POP problem. I receive all emails via IMAP on an iPad, iMac and an android smartphone. I use both Microsoft Outlook 2011 and 2016 on my Mac and I can't receive using either one with POP. I can receive on either one using IMAP