Forum Discussion

apctjb's avatar
apctjb
New Contributor
8 years ago

Outlook 2016 frequent popups asking to re-enter user name & password for imap.cox.net server.

Reading the forum it appears this is a known issue; and hoping there is a solution. Background; I have had my cox email account for +10 years. Same email address, username, password. About a year...
MichaelJ's avatar
MichaelJ
Moderator
8 years ago
Hi apctjb, are you able to login in on the Cox website using your primary userid and password? If yes, please test your Web Mail to see if you are able to send/receive emails.

I suggest that you change your password to a completely different password, log out and then log back in using the new password, send/receive mail again. Then logout of Web Mail and update the password for your Cox account in your Outlook email program. Close Outlook, then restart it and see if this clears up the issue.