Forum Discussion

Tom_N_'s avatar
Tom_N_
New Contributor
6 years ago

Outgoing e-mail server on Android

My outgoing Cox e-mail quit working on my android phone today.  I have changed nothing-my outgoing smtp server is TLS port 465. Port 587 will not work either
BrianM's avatar
BrianM
Moderator
6 years ago
Did you also turn on authentication for the outgoing server and type in your email username/password? (or possibly select something along the lines of 'use my incoming settings')

Brian
Cox Support Forum Moderator
  • Bfull's avatar
    Bfull
    New Contributor
    6 years ago

    Same issue here. Outgoing email quit working on all android devices a few days ago. Changing to the new settings of TLS port 587 generates error "server does not support authentication" and outgoing email is dead. However, it seems to work when I'm on wifi at home. I've also seen the message that email will be sent when I have network connection again.... but I can browse the web just fine.

    EDIT: Verified that gmail works without being on wifi, so it's just Cox having problems. That seems to rule out my phone carrier, and my phone email software as potential culprits. It may have something to do with the new security settings Cox seems to have put in place for outgoing email a few days ago.

  • Merlot's avatar
    Merlot
    New Contributor
    6 years ago

    YES it's set properly.

    and I retyped my name and password

    PLEASE ADVISE - COX Tech Support