Forum Discussion

kwashington2273's avatar
New Contributor
2 years ago


How about we start getting prorated in our bills for as much as your dumb internet is always down?? Your prices go up and we’re expected to pay on time; yet your service is trash and always down!

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  • Hello Kwashington2273,

    I am sorry to hear that you have had trouble with your internet service going down. We would be happy to look into what's going on and review the account for a credit. Please email my team at with your name, address, and a link to this thread.

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at

    Tiffany R.
    Cox Support Forum Moderator