I am sorry to hear that you have had trouble with your internet service going down. We would be happy to look into what's going on and review the account for a credit. Please email my team at firstname.lastname@example.org with your name, address, and a link to this thread.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at email@example.com.