Outages, slow connections and agents insisting on adding the protection plan
I live in Niceville and have had internet issues for the better part of 3 weeks now. I had a technician come out after going through all the trouble shooting recommendations and even he could not explain the inconsistent speeds. I pay for the Gigablast which should be running around 900mbps / 34mbps but I am only getting 200-400 & 1-3... Cox replaced the modem on Monday... It is Friday and back to square one.
I tried to talk to a tech support agent but all they wanted to do is sell me the protection plan without even listening to or reading what I was reporting via text. I finally had to call and wait to talk to yet another agent to get yet another service call to my house for the exactly problem they supposedly fixed on Monday. I have been with COX for 10+ years but the support is beginning to resemble AT&T...
What is COX going to do about me not receiving the internet package I am paying for? Do I get to send partial payments for partial services received?