Forum Discussion

brettleslea's avatar
brettleslea
New Contributor
6 months ago

Outages for a whole day?

My zip is 85225 in Chandler AZ. Our service has been down for almost a whole day. No customer service support. The projected time of "fix" is getting pushed out constantly. I can't imagine a first world where this happens. I'm using my data plan on my phone and will be consuming our fast data quickly. It'd be nice to get some sort of break on our bill. If they know it's going to take a whole day, they should let us know so we can make alternative plans. Pretty ridiculous. I will be changing providers. 

  • Tracyb75's avatar
    Tracyb75
    New Contributor
    6 months ago

    I fully agree with you. I'm in Mesa and there are outages multiple times a week. I was due for a new modem so I went and got one but can't even connect it. Cox service has went down the tubes. I can't wait until Google fiber is done installing in my area. God willing it has to be better than this, maybe a string and two tin cans would be better at this point 🤦🏻‍♀️

  • LisaH's avatar
    LisaH
    Moderator
    6 months ago

    Hi. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator