Outage
My internet has been down since 5am. Why?!?! I just went to Cox snd regretting already!!
Forum Discussion
Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.
I've been holding my tongue thinking our service will come right back on. It's been out for well over 12 hours and no one will provide a reasonable explanation. I really haven't had any complaints, till now. Working from home, this effects my livelihood, I.e. payments, food, utilities (internet). Lost productivity takes away from the little time I have with my family, making up for lost time. An explanation should be warranted and some sort of assurance that we'll have service soon. Its takes time to plan on where to work tomorrow, which is a massive inconvenience. Any solid detailed information will be greatly appreciated.
Hi, there. I'm so sorry you were not offered credit on your bill. I am glad to assess your account for credit. We don't expect you to pay for a service you cannot receive. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help.
