Outage since 3pm on 4/1/21
Please reopen the outage notification for the 85260 area near Shea and 101. The outage is being reported as resolved but I can assure it is not. Multiple homes in my neighborhood are down. No TV, no ...
Forum Discussion
After hours of phone calls and chats, I was told that the outage is resolved but my fiber connection is not responsive. From there, multiple Cox support agents advised me to sign up for Cox Complete Care so a tech could come out. The soonest appointment being 4/19/21. Otherwise, the cost for a tech would be $75 USD.
So let’s recap.
3pm: outage occurs in my area
11pm: outage is reported as resolved
130am: I still have no internet, TV, or phone. All of which were installed by Cox exactly 22 days ago. I am using leased equipment from Cox, yet they want me to pay for a tech to come out in 17 days? I’m told to go use a Cox hotspot until my appt date.
As a customer centric forum, I hope other customers see this and avoid wasting their time with Cox support. Go straight to loyalty and find a resolution if one even exists.
If anyone from Cox reads this, go look up my account and see the nonsense that has ensued dating back to my initial order which took 15 days to install.
My account # is ************* (Arizona). I’ve already emailed Cox.help@cox.com and I’ve made numerous attempts to have an agent add notes of my experience to my account. This is about as shady as it gets folks. No paper trail. No transparency. No accountability.
