Solved
Outage - Edmond Oklahoma
24 hours without internet, TV, landline phone. Next door neighbor's service came back up 5 hours ago. When will service be restored?
Forum Discussion
I have tried resetting/power cycling modem and router, multiple times.
Also tried reset through Cox website and get the following message:
"Unable to reset modem. We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating, but we do appreciate your patience while our teams work to resolve this event."
I am using my AT&T cell phone as a hotspot right now for internet access.
Hello Starman,
I am truly sorry to hear that your service is still down after your neighbors' services have been restored. I want to look into what's going on. When you have a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread?
Tiffany R.
Cox Support Forum Moderator
I am truly sorry to hear that your service is still down after your neighbors' services have been restored. I want to look into what's going on. When you have a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread?
Tiffany R.
Cox Support Forum Moderator
Thank you, Tiffany. I will send an e-mail shortly.
- Hello Starman,
You are very welcome. We look forward to assisting you and restoring your services.
Tiffany R.
Cox Support Forum Moderator E-mail is on the way.
Hello Tiffany,
I received an e-mail response from a Cox Social Media Support Specialist concerning the lack of service. It seemed like a largely scripted reply. No indication any further action would be taken.
I sent a return e-mail asking if Cox would reimburse me for the data charges I will incur for using my AT&T cell phone as a hotspot for internet service to access my Cox Contour TV service? So far, no answer. Do you know?
