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rchomiuk's avatar
rchomiuk
New Contributor
7 months ago

Out of Service 8 Days

Well been out of service for 8 days and no updates, responses or activity.   Have not seen a CIX truck anywhere in area all this time.  This has to be the worst customer service company I. The US.   Talked to someone via text and ultimately nothing was done but they had the audacity to try to sell me a new deal at end of conversation.  Tell them they should sell their company to someone who cares.  Over twenty year customer. Bye bye

  • JulianN's avatar
    JulianN
    Moderator
    7 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and thank you for being with Cox for over twenty years. We do not want to see you go and I want to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!