Forum Discussion

ntrainer's avatar
New Contributor
2 months ago

Organization Cannot Send me E-mails

Sooo.... I'm on the Board of a non-profit organization whose members can directly send me e-mails but when the batch e-mails are sent to the entire Board, they bounce back with the error code AUP#CXSNDR. We are talking about a non-profit. Tech support is non-existent. But this means I'm missing e-mails which are supposed to be sent to the Board, and it's become a huge issue at this point.

I've seen elsewhere that this is somehow supposed to resolve by me changing my password... forgive me for doubting that's the case, but also I really don't want to start messing with any of my settings if, in fact, this is something that Cox can fix better than I can. It does seem that Cox's system is simply rejecting this particular method of sending e-mail and that Cox needs to clear out that blockage.


1 Reply

  • Hello. There may be a few things causing this to occur. It also can vary if your email is through business or residential services. I'd like to help. When you have a moment, can you please email with name, address, and link to forum thread. If you need help with billing or other account specific issues, you can also reach us on Twitter at @CoxHelp, or visit us on Facebook.