Yup, heard of a lot of companies that allow 3rd party contractors to sell service. Their only intention is to make money(commission) off of you. Ignore them. They try to push cellular because I think it's the most profitable thing they sell because they are just reselling Verizon service. There used to be a special number you could call that would direct you to retention for a 40% off deal, but I think they shut that down. Now it's like pulling teeth.
With that said, this is a forum to discuss technical issues. Also, besides the moderators, there are only 3-4 users here, so it's not like you going to get much user input and the moderators will only tell you to email/contact them.