Not getting gigabit speeds
Long story short:
For months I was having packet loss issues. Cox blamed my equipment dispite my repeated assurances that it wasn't my equipment. Finally they send someone out, and what do you know, it's not my equipment, it's Cox. But it's not Cox lines on my property but something larger, at the street level? Anyway, they make some adjustments to the lines, and the packet loss issue is resolved.
However, it makes me investigate my connection much more closely, and I find that while my packet loss issue is resolved, I'm only getting about 180 megabit down and 30 up despite paying for a gigabit connection.
So, I contact Cox, who this time decide to send someone one pronto.
However, just before said person arrives, he notices the recent service, and I have to explain the backstory. He then explains that there's an open ticket out for that problem yet, that is yet to be fully resolved, and once it is the issue should be resolved. I say, okay, but how will I know when that is. He says he'll e-mail.
That was weeks ago, no e-mail, no speed improvement....
And of course, I'm still paying for service I haven't been getting for at least months, and likely forever....