Forum Discussion

mc19879's avatar
mc19879
New Contributor
2 years ago

Not getting advertised 2Gbps speeds

I recently signed up for the 2Gbps down/ 1gbps up service  . Cox sent me their PW8 modem to use but I am using my own TP Link BE9300 router which supports 2.5 Gbps out of the box. I did a speedtest but I'm not getting the advertised speeds. I tried switching modems , using different ethernet cables, used different computer, I even tried connected it directly to the ONT. But my speedtest is not getting more than 1Gbps. I already chatted with CS but it wasn't helpful.

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 years ago

    Hi, there. I'm so sorry for the issues with your speed. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message so that we can look at the ONT provisioning for you here. 

    • mc19879's avatar
      mc19879
      New Contributor
      2 years ago

      My laptop has a 2.5Gig ethernet port and Windows is reporting it as 2500Mbps. My ONT model is a Nokia G-010G-T and that should support 2.5Gigs as well. 

      • ExtraChrispy's avatar
        ExtraChrispy
        Contributor III
        2 years ago

        Have you tried laptop directly to ONT yet?  It's always best to start throubleshooting with as few variables as possible.