Forum Discussion

Verdigris's avatar
Verdigris
New Contributor
2 years ago

Northern VA stilllllllll no internet in spite of "all clear"

Northern VA (zip 22039): Yesterday I was finally able to get someone to respond in chat after 4 failed attempts where they just disconnect, and they said it was planned and we were notified. We were ...
Verdigris's avatar
Verdigris
New Contributor
2 years ago

Understood. That sort of becomes a senseless cycle then, right? If your modem is flashing yellow and not receiving signal, then what is the point of sending a reboot signal? Why restart? Why does cox offer that?

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor III
2 years ago

There can be times when the modem is receiving signal but can't send signal to sync up with Cox. So it is able to receive the reset signal even when offline.