Forum Discussion

Dean60's avatar
Dean60
New Contributor
10 days ago

No way to do Business

I do not understand why Cox Communications does not coordinate scheduled outages with Arizona State University when it an outage in Tempe clearly impacts sooo many students. Adding fiber is wonderful, but Cox has to know when, etc … these outages have been numerous and for as much as 16 hours. We had not been previously notified and the timing was not considered. This latest outage was for 14 hours during the second day of Finals! Tests and textbooks are online! This is 2024, internet access is crucial for students. No notification to users and no coordination with the University is bad business.

  • Becky's avatar
    Becky
    Moderator
    10 days ago

    Hi Dean60, I remember the stress of finals week each semester, and I apologize that you were impacted by an outage during this time. Cox works diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day. Please keep in mind that not all outages are planned. Things happen. A car may take out a utility pole, for example. Things happen outside of our control. I appreciate your post and will make sure your comments are forwarded to our leadership team. I hope the rest of your finals go smoothly for you!