Forum Discussion

Deb8891's avatar
New Contributor
2 years ago


  1. Man I am getting really tired of paying Cox for internet service and NOT HAVING CONSISTENT SERVICE MULTIPLE TIMES A WEEK. 

7 Replies

  • Bruce's avatar
    Honored Contributor III

    Multiple times a week your Internet service goes out?  When your service goes out, do the lights on your modem look different?

    • Snooooopy's avatar
      New Contributor II

      What does it mean when all the lights on the modem and router are normal, but the internet is not there?

      • Bruce's avatar
        Honored Contributor III

        Probably an issue with the device trying to connect to the Internet.  I understand you've been troubleshooting a lot of lately but you've only been using 1 router, right?  If you changed a router setting, you'll either need to undo the change or update your devices to match the change.