Anyone else nearby experiencing this. Absolutely no help from technical support.
what kind of modem are you using? What lights are currently displayed on it? Have you tried reseating all coax connections/replacing coax wire from modem to wall?
what kind of modem are you using? What lights are currently displayed on it? Have you tried reseating all coax connections/replacing coax wire from modem to wall?
My issue was resolved. About a year ago, I purchased 50 ft of coax to move my modem to a new position directly on my TV stand so I could keep my devices hard wired into it. I thought I bought the highest grade of coax available from a local store. I also took great care not crimp or damage the line I installed. Apparently it was "leaking" wifi badly (I forgot the technical term) and causing problems for the apartment complex. Cox came out while I was away for work and couldn't access my apartment, so they disconnected my outside line. Unfortunately, they did not leave a paper trail to inform myself or any other technicians. I finally received an appointment and they found multiple outside wiring connection issues and informed me of my internal coax problem. I decided to just keep the modem on a short coax right by the point of entry and connected my devices using wireless for now. Everything is working perfectly now. Thank you for your feedback.
